Need Help?

Contact Us

We value your feedback, inquiries, and suggestions. Whether you have a question about our products or services, need assistance, or want to provide feedback, we’re here to help.

+1 866-341-5337
info@usekeepers.com

66 broklyn golden street

600 New york. USA

Frequently Asked Questions​

What do you do to vet your cleaners and what safeguards are in place?

This is a 4 part answer: 
1. All cleaners are background checked. 
2. We geolocate the cleaners to make sure they are where they are supposed to be
2. We have insurance for the cleaner and the house (dual insurance) from the moment they arrive to leaving
3. The cleaner has to follow a step-by-step cleaning checklist and document the entire cleaning process.

What happens if a cleaner cancels?

Don’t worry! Our system was built to account for cleaner cancelations, and another cleaner will automatically pick up the job.

What happens if a guest extends their stay for a day or two?

Our system was built to account for reservation changes. The cleaner will be notified of the job cancelation and the job will be automatically rescheduled.

How much does it cost to use your platform?

Keepers charges an onboarding fee of $50, this ensures your property is set up for success, a monthly, per property, subscription fee based on property count, starting at $16. Our straightforward pricing model can easily pass on to your guests. As long as the fees are built into your pricing, using our platform is essentially free for you.