Account Appeal Process

Why was my account suspended or removed?

At Keepers, we strive to maintain a safe and respectful environment for all users. In certain situations, we may suspend or remove accounts that violate our community guidelines or terms of service. If you believe your account was suspended or removed in error or if you wish to appeal the decision, you’re in the right place.

How to Appeal

Follow these steps to submit an appeal:

1. Review the Reason for Suspension/Removal: Check your email or account notifications for the specific reason your account was suspended or removed. Understanding the violation will help you provide a more effective appeal.

2. Complete the Appeal Form: Click on the Appeal Form Link to access the appeal submission form. Fill in the required details and a detailed description of your appeal.

3. Submit the Form: Once you’ve completed the form, click the submit button. Your appeal will be sent to our support team for review.

What Happens Next?

Our support team will carefully review your appeal and investigate the circumstances surrounding the suspension or removal. We aim to provide a fair and timely resolution.

Please note that the appeal process may take some time, and we appreciate your patience. We will communicate with you via email regarding the outcome of your appeal.

Why Choose Us

More Time, Less Stress

Focus on growing your short-term rental business while we take care of the cleaning logistics

Delight Your Guests

Happy guests mean glowing reviews and repeat bookings! Our services ensure your guests’ comfort and satisfaction.

Seamless Integration

Our user-friendly platform syncs effortlessly with your rental management system, marking it a breeze to stay organized.

Keepers was born out of a vision to revolutionize the way housekeeping is handled for short-term rental properties. Our CEO, Carleena Andrepont, recognized the need for a streamlined solution after years of personally dealing with how time consuming and unreliable housekeeping management is. She knew the answer was to take the entire process off hosts and automate the process, so she assembled a dedicated team to bring this vision to life.



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