We value your feedback, inquiries, and suggestions. Whether you have a question about our products or services, need assistance, or want to provide feedback, we’re here to help.
What do you do to vet your cleaners and what safeguards are in place?
This is a 4 part answer: 1. All cleaners are background checked. 2. We geolocate the cleaners to make sure they are where they are supposed to be 2. We have insurance for the cleaner and the house (dual insurance) from the moment they arrive to leaving 3. The cleaner has to follow a step-by-step cleaning checklist and document the entire cleaning process.
What happens if a cleaner doesn’t show up?
If someone doesn’t show up, the job is immediately posted to every cleaner in our app.
What happens if a guest extends their stay for a day or two?
There is no charge, the extended stay date is sent as a push notification to the assigned cleaner, and then if they don’t accept it gets sent back out to all the keepers in the area.
How much does it cost to use your platform?
There are no fees or monthly rates. We simply charge a cleaning fee per cleaning. This is essentially free as long as you charge the guest the cleaning fee on your listing site (such as Airbnb).
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