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We value your feedback, inquiries, and suggestions. Whether you have a question about our products or services, need assistance, or want to provide feedback, we’re here to help.

+1 866-341-5337
info@usekeepers.com

66 broklyn golden street

600 New york. USA

Frequently Asked Questions​

This is a 4 part answer: 
1. All cleaners are background checked. 
2. We geolocate the cleaners to make sure they are where they are supposed to be
2. We have insurance for the cleaner and the house (dual insurance) from the moment they arrive to leaving
3. The cleaner has to follow a step-by-step cleaning checklist and document the entire cleaning process.

Don’t worry! Our system was built to account for cleaner cancelations, and another cleaner will automatically pick up the job.

Our system was built to account for reservation changes. The cleaner will be notified of the job cancelation and the job will be automatically rescheduled.

Keepers doesn’t charge any sign-up fees, monthly subscriptions, or hidden costs. Our straightforward pricing model is based on a per-cleaning fee, which you can easily pass on to your guests by setting your listing’s cleaning fee to match ours. As long as your guests cover the cleaning fee, using our platform is essentially free for you.

Keepers was born out of a vision to revolutionize the way housekeeping is handled for short-term rental properties. Our CEO, Carleena Andrepont, recognized the need for a streamlined solution after years of personally dealing with how time consuming and unreliable housekeeping management is. She knew the answer was to take the entire process off hosts and automate the process, so she assembled a dedicated team to bring this vision to life.

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