In the fast-paced world of short-term rentals, hosts juggle various responsibilities to ensure a seamless experience for their guests. One of the key challenges they face is maintaining impeccable housekeeping standards. In this blog post, we will explore the difficulties hosts encounter in the realm of housekeeping for short-term rentals and discuss how Keepers can help you overcome these challenges.
Short-term rentals often experience high turnover rates as guests come and go frequently. This rapid pace can make it challenging for hosts to clean and prepare the property for the next guest in a timely manner. It requires efficient scheduling and coordination with housekeepers to minimize downtime between bookings.
With Keepers we always ensure your cleanings are covered. With our tech, cleaning jobs are automatically created, scheduled, rescheduled or canceled based on your guest reservation information. This takes the scheduling and coordination of housekeeping completely off your hands, saving you time.
Maintaining consistent cleanliness and quality across multiple turnovers can be a daunting task. It is important to establish cleaning standards and regularly inspect properties to ensure that the housekeeping staff is meeting these benchmarks.
Keepers has on-site housekeeping supervisors to perform random spot checks. Consistency is key to creating a positive guest experience.
Guest expectations in short-term rentals are often on par with those of hotels. Meeting or exceeding these expectations is crucial for positive reviews and repeat business. Hosts must strike a balance between offering a personalized, home-like experience and adhering to the professional standards guests anticipate. Cleanliness is a huge factor on guest satisfaction and its important to make sure your housekeepers understand the nature of the turnover cleaning business to provide a welcoming environment.
Keepers cleaners are provided an assessment to take to ensure they understand the nature of a turnover cleaning and inform them how to utilize the App and it’s information to provide a top notch service. We set them up for success so they can impress!
Communication with Housekeeping Staff:
Clear communication with housekeeping staff is essential for success. Hosts need to convey specific cleaning instructions, preferences, and any unique requirements for each property. It can take a lot of time reiterating these instructions any time you have a different cleaner.
Thankfully with Keepers we store this information in our platform that is accessible to each housekeeper for every single cleaning. Your instructions and requirements can be edited at any time as needed and will update in our cleaners’ App. This sets them up with success and also tells them what they can expect before even booking the cleaning.
Handling Emergencies and Last-Minute Bookings:
Short-term rental hosts must be prepared to handle emergencies and last-minute bookings. Unexpected situations, such as a guest checking out late or a sudden reservation, can disrupt the cleaning schedule. Having contingency plans and a reliable network of housekeeping professionals (or just using Keepers) is crucial for navigating these challenges.
We take care of all of these unexpected situations for you. Our system will instantly update with any new changes to your reservation calendar and will automatically send out the new information to our network of cleaners making it easy for you to save time and focus on your guest communications.
Managing cleaning supplies and restocking amenities is an ongoing task. Hosts need to keep track of inventory levels, ensuring that essentials like toiletries, linens, and cleaning products are consistently available.
Our cleaners can submit inventory reports to you through their Keepers App, which will instantly notify you via SMS. This will ensure your property is guest ready!
Adapting to Seasonal Changes:
Seasonal variations can significantly impact the demand for short-term rentals. During peak seasons, hosts may need to accommodate more bookings, leading to increased housekeeping demands. Conversely, off-peak periods may require hosts to manage reduced staff and adjust their cleaning schedules accordingly.
Thankfully with Keepers you do not have to worry about managing any staff since we onboard cleaners onto our App as gig workers who get to choose which jobs they want to accept on the App.
Housekeeping is a critical aspect of short-term rental management that directly influences guest satisfaction and property reputation. By utilizing Keepers to alleviate these challenges, hosts can create a positive experience for guests, foster a strong reputation, and ultimately achieve success in the competitive world of short-term rentals. Don’t let housekeeping management hold back your rental business potential, let Keepers automate all your housekeeping needs!